Latest interaction with this business started pretty rocky, poor reflection on Culligan brand. Purchased softener system from this business 20 years ago, reliable service until recent call to have latest round of periodic maintenance. “We’ll call back, get you on the schedule.” Months go by…no such call. Follow up—same story, no call back. Call for third time, get answering service…”we’ll relay the message.” More time goes by…still no call back.Moving on to a new provider, new system.UPDATE: General Manager (Homer) engages as a result of this feedback post…owns the issue, makes things right…and quickly so. Techs Brian and Hurley team to address our system issues. Result—new system professionally installed, in fast fashion…and we are very happy with the greatly improved response, communication, install, product.
Response from the owner: Steve, We’re very sorry to hear about your recent experience and sincerely apologize for any frustration caused. Providing reliable service and clear communication is extremely important to us, and it’s disappointing to learn that we fell short in your case. We appreciate your loyalty over the years and regret that we didn’t meet your expectations this time. If there’s anything we can do to make things right, please don’t hesitate to reach out. Your feedback is invaluable, and we will be addressing this internally to ensure better service moving forward.Best regards,The Culligan of Seguin-New Braunfels Team
