Culligan of Seguin & New Braunfels

Latest interaction with this business started pretty rocky, poor reflection on Culligan brand. Purchased softener system from this business 20 years ago, reliable service until recent call to have latest round of periodic maintenance. “We’ll call back, get you on the schedule.” Months go by…no such call. Follow up—same story, no call back. Call for third time, get answering service…”we’ll relay the message.” More time goes by…still no call back.Moving on to a new provider, new system.UPDATE: General Manager (Homer) engages as a result of this feedback post…owns the issue, makes things right…and quickly so. Techs Brian and Hurley team to address our system issues. Result—new system professionally installed, in fast fashion…and we are very happy with the greatly improved response, communication, install, product.

We've been Culligan customers going on 30 years and have been absolutely 100% satisfied since day one. Our water quality lately has been changing constantly because of all the new home & road construction in our area. We called Culligan of Seguin & they sent Jason Olmos out to assist. Jason ran an full analysis of our soft water & the hard water coming in. He immediately figured out that the resin beads in our tank was nearly depleted & needed to be replaced. Jason needed to take our tank back to the shop to do the replacement which was going to take 2 days. Nope, Jason knew we needed it back sooner & he worked hard to bring it back the very next day. Professional, respectful, patient, explained everything fully, funny, genuinely cared about making the customer happy & satisfied. We're moving and building a new home soon & Culligan will definitely be supplying our new water softener. The customer service was so great that we will never forget how well we were treated. Thank you Culligan of Seguin & Thank you Jason.

Always professional, polite and fast. The delivery guys are always on time and if something happens they notify us.The office team is wonderful as well. If I have any concerns they are quick to have the answers I need.